Terms and Conditions

Address

Clover Cottage, 6 Woolleys Yard, Winster, Matlock, Derbyshire, DE4 2DP, UK

Phone

01629 825947 or 07380 288080

Check-in Time

Between 3 P.M. and 9 P.M., Monday-Sunday

Checkout Time

By 11 A.M.

Smoking Policy

This is a NON SMOKING property.

Pet Policy

Sorry, pets are not permitted.

Security/Reservation Deposit

No security deposit is required – we trust you will treat the property well.

House Rules

We expect the following conditions to be met:

  • No damage is done to property or its contents, beyond normal wear and tear
  • No illegal activity is to be conducted in the property
  • All debris, rubbish and discards are placed in rubbish bin, and dishes are cleaned prior to departure
  • All keys are popped through the letter box on departure and unit is left locked
  • All charges accrued during the stay are paid prior to departure
  • No linens are lost or damaged
  • No early arrival or late departure

Payment

Full payment is required at booking and prior to arrival. This is typically through PayPal on the online booking form.

Cancellations

Cancellations are accepted up to 10 days in advance of your visit. The full amount less booking fee will be refunded. Cancellations within 10 days of arrival will be refunded 50% less booking fee. Alternatively, guests can re-arrange their visit for another available date. If this is the case, please contact us to discuss.

Minimum Stay

We require a two (2) night minimum stay. Longer minimum stays may be required during holiday periods.

Inclusive Fees

Rates include a one-time linen & towel setup. Facilities fees are included in the rental rate.

Housekeeping Service

While linens and bath towels are included in the unit, daily maid service is not included in the rental rate.

Rate Changes

Rates subject to change without notice, unless guests have already booked.

Falsified Bookings

Any booking obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

Written Exceptions

Any exceptions to the above mentioned policies must be approved in writing in advance and/or discussed with us.

Parking

Parking is limited to a single car or two motorbikes and is available outside the front door. Please be respectful of the neighbours and park as close to the property as is sensible to allow other vehicles to pass.

Fireplace

Clover Cottage has a lovely, cosy fireplace. Treat it with care and please do not make a mess with the logs or tinder.

Insurance

While Clover Cottage is fully insured we recommend guests take out travel insurance for their trip.